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Sportrock Privacy Policy

Last Updated: May 2022



This Privacy Policy ("Policy") explains how Sportrock, Inc. (the "Company," "We" or "Us") collects, uses and shares information about you when you access or use our Services or other online or mobile Services or applications ("Services"), or otherwise interact with us. For the purposes of this Policy, personal information includes "personal data" and similar terms as defined under applicable privacy laws. Please read this Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Policy.


Unless otherwise indicated, this Policy does not apply to third parties, including products or service providers and other users, or the practices of companies that we do not own or control, including other companies you might interact with on or through the Services, such as climbing gyms, other businesses or people that use our Services.


What information is collected

Personal Data


While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, Country, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data


We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.


Usage Data

We may also collect information that your browser sends whenever you visit our Services or when you access our Services by or through any device


This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


When you access our Services with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.


Tracking Cookies Data


We use cookies and similar tracking technologies to track the activity on our Services and we hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we may use:

  • Session Cookies: We use Session Cookies to operate our Service.

  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies: We use Security Cookies for security purposes.

  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.


Other personal Data


While using our Services, we may also collect the following information: age, date of birth, address, telephone number (work, mobile), information on marital status, family members, and other data.


How we use any information that is collected


Sportrock and affiliates may use Personal Data for the following purposes:

  • To provide and maintain our service, including to monitor the usage of our service.

  • To manage your registration as a user of the website. The Personal Data you provide can give you access to different functionalities of our service that are available to you as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with us through the website.

  • To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide you with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

  • To attend and manage your requests to us.

  • We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our service users is among the assets transferred.

  • We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing, and your experience.


Email Opt Out


From time to time, Sportrock may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Sportrock, please contact us


Data Retention


We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.


Data Transfer


Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ then those from Your jurisdiction.


Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.


Sportrock will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.


Security of your personal data


Sportrock secures your personal information from unauthorized access, use, or disclosure through SSL protocols. When personal information (such as a credit card number) is transmitted from our Services to Sportrock or a third party secure server storage, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Sportrock strives to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while Sportrock strives to protect your personal information, you acknowledge that: 

  • There are security and privacy limitations inherent to the Internet which are beyond our control 

  • Security, integrity, and privacy of any and all information and data exchanged between you and Sportrock through use of the Site cannot be guaranteed.


Sharing information


Sportrock may share data and some or all of your personal information with affiliates, partners, or service providers to help perform statistical analysis, send you emails, provide customer support, arrange for deliveries and other business related purposes including in the event Sportrock merges with another company or sells some or all of its assets to another company.

Sportrock may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: 


  • Conform to the edicts of the law or comply with legal process served on Sportrock or our Services.

  • Protect and defend the rights or property of Sportrock 

  • Protect Sportrock or others 

  • Act under exigent circumstances to protect the personal safety of users of Sportrock, or the public. 


Sportrock does not include or offer third-party products or services on our Services.

Children’s Privacy


We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.


Third Party Links


While using our Services, you may encounter links to other sites (such as Facebook, Instagram, or YouTube). We do not control the data collection of those sites, and we encourage you to read their respective privacy policies as well.


Contact Information


Sportrock welcomes your questions or concerns regarding this Privacy Statement. If you believe that Sportrock has not adhered to this Statement, please contact us.

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