Frequently asked questions
Who needs to complete a Participant Agreement?
Everyone! Both climbers and spectators will need to have a Participant Agreement on file with Sportrock. This does not include parents simply dropping off children, just those that plan to stay during the party. If you have been to Sportrock since July of 2013 you will most likely have a Participant Agreement on file – feel free to call to confirm.
How can we complete the Participant Agreement?
Our Participant Agreement is available online here. After it is completed, you will receive a confirmation email that needs to be accepted in order for the Agreement to be sent to Sportrock. We recommend including this link in your party invitations. We do not accept phone calls, faxes or verbal permission in lieu of the Agreement. If party participants are under 18 years of age they will need a parent or legal guardian to complete the form. Agreements can also be completed at our iPad station in the gym, but we strongly encourage getting all Agreements signed prior to your party date – it will make your check in process go much smoother!
Are there any limitations on the number of participants?
We do require a minimum of 5 participants for a Sportrock climbing party. The online registration is limited to a maximum of 20 participants, however we can handle larger groups if required. Due to the additional staffing requirements you will need to contact us to schedule a climbing party with more than 20 participants.
When I registered I estimated the number of party participants, what if that number changes?
In order for us to accurately staff your party we need to know a headcount of people climbing at least 3 days prior to your event. You will receive an email from one of our staff members requesting an updated headcount during the week before your party. If we do not hear from you, we will base our staff on the number of people you listed on your initial registration. Additional staff cannot be provided without proper notice of at least 3 days.
When do we pay our remaining balance?
The final balance for your party is due on the day of your event. We DO NOT store credit card numbers from your deposit so you will need to pay at the front counter before you depart. You can make your payment using cash, credit (Visa, MC, Discover), check or gift card. You will only pay for the participants who actually climb with 5 being the minimum. If you have less than 5 participants, you will still need to pay for the minimum. You will be charged $30 per climber, along with any pizza, and your deposit will be credited to your final balance.
What should we wear?
Anyone planning to climb should wear comfortable, athletic clothing that will not restrict movement. The gym is climate controlled (69 degrees) but it can be chilly until we get everyone moving so layers are suggested. Closed toe shoes that tie are best. Anyone wearing slip on shoes; flip flops, snow boots, uggs etc. will be required to rent a pair of our climbing shoes for $6/pair. Helmets are required and provided by Sportrock, but you are welcome to bring your own.
When should we arrive for our party?
We recommend arriving 10 minutes prior to your party start time. This will give our staff the opportunity to confirm Participant Agreements and get everyone suited up in the proper gear. Parties are scheduled back to back so you cannot access your party area until 10 minutes prior to your start time.
Where can we park?
How much time will we climb?
What if we don't want to use the party area?
What does Sportrock provide for our party?
I see you offer Party Bottles for an additional charge, what's included?
We would like to have food at our party, is that allowed?
I'm belay certified at Sportrock, can I belay for the party too?
Will we get to boulder too?
Our instructors were awesome! Can we tip?
A special note to parents – please remember, our staff is here to ensure that each child has an awesome climbing experience. Since our instructors will be focused on the technical climbing aspects of the day, we are relying on you to help manage the participants' behavior. We are a training facility open to the general public so it is important that we take everyone’s experience into consideration. Here are a few important reminders:
Children should remain with the instructor or at your party table at all times
Children are not allowed in the bouldering or fitness areas.
No running, screaming, or horseplay.